Privacy Policy
This is the privacy policy (‘the Policy’) of Excitation Pty Ltd ACN [ * ] (‘Excitation)’, ‘we’, ‘us’ or ‘our’) and describes how we collect, manage and use personal information, including personal information collected by us through our website at www.excitation.com.au (‘the Website’).
In this Policy, “personal information” means information that is associated with you as an individual client and any person who holds office in an entity which is a client (‘you’, ‘your’), and includes current name address and contact details.
Personal information can also include information about your dealings with us.
We will protect any personal information that we hold.
This Policy (as amended from time to time) applies when you access or use our services or agree to receive information from us about our services and in connection with personal information we may collect in the course of our business arrangements with you.
We may amend this Policy from time to time. Any updated version will be available on our website and will be effective as at the time and date of posting.
Reason and purpose for collection of Personal Information
We collect, use and exchange your information in order to:
- Confirm your identity as required by law, including for the purposes of the Anti-Money Laundering, Know Your Client and Counter-Terrorism laws;
- Assess your application for us to provide services to you;
- Design, manage, price and provide our services;
- Manage our relationship with you;
- Minimise risks and identify or investigate fraud and other illegal activities;
- Contact you when we need to inform you of something important;
- Improve our service to you and your experience with us and the provision of our services;
- Comply with laws generally, and assist government or law enforcement agencies; and
- Manage our business.
From time to time, we may also use your information to inform you about services we provide that you may be interested in. To do this, we may contact you by:
- Email;
- Phone; and
You need to give us accurate and complete information failing which you may be in breach of the law, and, also, we may not be able to provide the services you require. If you change your personal details you must inform us immediately.
Sharing of your personal information
We may share your information with third parties where the law allows. These third parties may include:
- Providers of services to us and businesses who we may outsource work to, where applicable — including direct marketing, IT support and other relevant activities;
- Brokers, agents, advisers and others who act for you;
- Auditors and insurers;
- Government and law enforcement agencies and regulators;
- Credit reporting bodies and credit providers;
- Organisations that help identify illegal activities and prevent fraud; and
- Those third parties to whom you have authorised or directed us to share your information.
Sending information overseas
If necessary, we may send your information overseas, including to:
- Service providers or third parties who store data or operate outside Australia;
- Complete a transaction, such as an international money transfer;
- Comply with laws, and assist government or law enforcement agencies
If we do this, we will ensure there are arrangements in place that conform with the Australian Privacy Principles in order to protect your information.
Accessing, updating and correcting your information
You may ask us for a copy of your information by telephoning or emailing us.
No fee is payable by you for making such a request, however from time to time we may charge a fee to compensate us for the time spent finding and collating the information you require. If there is a fee payable, we will provide an estimate of those fees.
We will endeavour to make your information available within 28 days after request and will need to confirm your identity before we provide the requested information to you.
In some cases, we may refuse full or partial access to information we hold. Any such refusal will be in accordance with the law and will be advised to you in writing.
Any personal information you provide to us should be up to date and otherwise correct.
If we agree to your request for information we will provide the relevant information as soon as possible. If we do not agree we will notify you of our reasons and also record that you have made the request.
If you are not satisfied with our refusal you may complain to the Office of the Australian Information Commissioner (‘OAIC’) at www.oaic.gov.au.
Marketing
If you do not wish to receive marketing materials from Excitation please send us a message or call:
Use of cookies
We use “cookies” on our Website with the objective of assisting your experience in accessing the Website. You may decline the use of cookies in relation to your use of the Website unless the cookies are needed to prevent fraud or otherwise ensure security of our Website.
Protection of personal information
We will store your personal information securely, directly or by using trusted third parties, in either case by using accepted state of the art methods.
Complaints
If you have any complaints about management of your personal information please contact us
We will acknowledge receipt of your complaint within 7 days and we will advise within 28 days about complaint resolution.
Otherwise you can make a complaint to the OIAC at www.oaic.gov.au.